Greenkin.in follows a 100% refund and replacement policy for damaged products, as the case may be. Please follow the below guidelines to ensure that your refund or replacement request is processed in time.
My product arrived damaged, what do I do?
Though we ship our products with the utmost care, minor in-transit shocks are quite natural. In the rare cases that your plant reaches you in a severely damaged condition, we provide free replacements once you share your order details and images of the damaged product with us within 24 hours of receiving the product. We require the photos as proof of the damage and to help us improve our packaging process. Please share the images with us at firstname.lastname@example.org or on WhatsApp at +91-9987941454
We do not accept returns. For more details, read our Shipping policy.
How will my plants arrive?
Our number one priority is that our plants arrive in happy and healthy condition. We can never know what kind of adventures and situations a plant can get into while it is on its way to your home! Our plants are shipped in the same pots that they are grown in, and are packed in shipping boxes with appropriate room for air circulation, to allow for a safe and comfy ride all the way to your doorstep. Also, if you have paired your plant with one of our premium planters, the grow pot will be securely nestled inside the planter.
Can I contact Greenkin for a resolution?
Yes, we are always available to help you through any issues you face while shopping with Greenkin. Please reach out to us at +91-99879-41454, or write to us at email@example.com. Alternatively, you can also contact us via the contact us page on the website.